At The Vision Homeloans we believe that it is essential for our customers to be able to provide feedback and be given the opportunity to voice any concerns in order for us to respond appropriately to any complaints or disputes.
We also value your feedback on what we do well and as such also seek compliments when they are due. We are members of the Mortgage & Finance Association of Australia (MFAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution (IDR) procedure.
You can lodge compliments or complaints by contacting our Customer Relations Team:
Phone - 1300 850055
Facsimile – (08) 6389 0303
Mail- Level 1, 136 Stirling Hwy, Nedlands WA 6009
Australian Credit Licence 392983